Politique de remboursement

Thank you for choosing Artizan! We are dedicated to providing you with an excellent shopping experience. Please take a moment to review our return policy details below:

Please note: Customers are responsible for all return shipping costs.

Return Address:
Artizan Fashion
15E Cartier Ave,
Pointe-Claire, Quebec
H9S 4R5

Return Eligibility:
You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.

Returned items must be in their original condition—unworn, unwashed, undamaged, and with original tags attached. Please include the original packing slip with your return.

Sale Items:

All sale and promotional items are final sale. We are unable to offer refunds, exchanges, or credits on discounted items, including BOGO offers and items purchased during special sale events.

Swimwear:

All swimwear is FINAL SALE. No exchanges or returns.

Refunds:
We do not provide refunds, we will issue a store credit to you of the price of the item with the shipping cost deducted.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), swimwear, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.